We rolled back this experience on commercial and enterprise users since we wanted to provide more security and customization for all the different cases they managed.Īs the Microsoft 365 administrator, you can enable your users to sign in to Outlook for Android or iOS app on their mobile devices without having to enter their username and password. The work involved in providing these controls is extensive and the Identity team continues to work on them. If you have any questions or need assistance with this new process, please contact Help Desk.As of August 2021, this experience has been put on hold indefinitely for commercial and enterprise users due to organizations' lack of control over them. In short, Microsoft made a change that no longer allows us to use a deep link process as an alternative way to access our service accounts. This landing page workaround was not a workflow created by Microsoft.

Several years ago, we built an internal landing page with the goal of providing more information to UW–Madison email users before logging into an account. Microsoft changed the internal process that affected the landing page we used to interact with service accounts. Please see our KB article, “ Office 365- How to access a Service Account. How do I log in to my service account now? See here for instructions on how to access a list of all service accounts linked with your NetID. If you do, it’s likely that you already know this because it’s part of your role at the university. This is different from your personal account, which takes the form of Do I have any service accounts? Service accounts are email accounts intended to be used for shared roles, such as secretary, webmaster, newsletter and feedback, for example, or for accounts with service and programmatic access, such as printers, copiers and mailers. First things first, what’s a service account? Microsoft’s recommended workflow for accessing service accounts is through the ‘Open Another Mailbox’ feature in Outlook on the web. Beginning April 1, there is a new process for accessing your service email accounts using Outlook’s web client.

Log in outlook